Resume

Here is a copy of my most recent resume. This outlines the experience that I have up to this point and shows my work experience in a linear way.

Gillian Dalgleish

1356 Dominion Cres

Kamloops, BC V2C 2X1

Cell: 250-819-3134

Email: gmhdalgleish@gmail.com

EMPLOYMENT HISTORY

Medical Laboratory Clerk, Island Health (Royal Jubilee Hospital)

September 2023-January 2024

First point of contact for patients receiving lab work at the hospital.

RESPONSIBILITIES

  • Performing clerical duties including making appointments, computer entry, telephoning, faxing, invoicing
  • Maintaining records, standing orders, and cleaning logs
  • Answering questions and concerns about the lab work
  • Prioritizing most important lab work by test and patient circumstance
  • Managing the waitlist of patients and calling them through to have lab work done
  • Ordering lab work, inputting information into the computer, verifying patient information and inputting lab tests according to current policies and procedures
  • Extensive knowledge of medical terminology and lab tests
  • Calling Doctors offices to confirm information if it was missing or calling to request lab work paperwork

Food Service Clerk, Island Health (Royal Jubilee Hospital and Victoria General Hospital)

August 2022-September 2023

Processing patient diets hospital wide to ensure prompt and safe service.

RESPONSIBILITIES

  • Answering phone calls regarding patient’s needs and assisting food service staff
  • Records management; making, filing and retrieving files, preparing for storage offsite
  • Keyboard to produce documents of correspondence, minutes, forms, reports, spreadsheets; proofreading and correcting errors in the diet office
  • Entering data on computer systems
  • Sends, receives and, forwards messages by electronic mail
  • Maintaining patient confidentiality
  • Photocopies information packages and other documents, sends and receives facsimiles
  • Updates and assembles manuals
  • Troubleshooting printer issues and solving other technical issues
  • Requisitioning stationary and office supplies while processing corresponding paperwork
  • Date stamps and organizes incoming paperwork while filing appropriate paperwork away
  • Billing units for stock used according to the amounts ordered, making adjustments as needed according to policy
  • Maintaining an organized and clean office space
  • Keeping an up to date record of the hospital directory for diet office use to ensure proper contact when needed

Food Service Worker, Island Health (Royal Jubilee)

February 2022- August 2022

Preparing and serving meals to patients.

RESPONSIBILITIES

  • Preparing and serving meals to a high volume of patients in an efficient manner
  • Following Island Health and Food Service safety standards and requirements
  • Taking patient orders for meals, following meal requirements set by medical professionals
  • Showing cultural agility and sensitivity to the patients and their families as often the patients were in difficult situations

Customer Service Representative, BC Ferries (Victoria, BC)

March 2021- July 2021

First point of contact for customers over the phone, assisting customers with a wide variety of needs.

RESPONSIBILITIES

  • Broad understanding of BC ferries procedures and policies
  • Receives incoming calls, identifies the nature of the call, acts accordingly by either solving the issue or forwarding the call to the correct department
  • Responds to general inquiries about BC Ferries, sailings, programs, policies and procedures
  • Provides accurate and up to date information because it was often subject to change to due to weather, mechanical issues, Covid-19, and staffing
  • Assisting with sailing arrangements for customers for all different reasons
  • Taking and managing payment, refunds, and reservations for sailings

SKILLS & QUALIFICATIONS

  • Advanced knowledge in Microsoft Outlook, Word, Excel, and Powerpoint
  • Performs well under pressure in a high stress environment
  • Strong multitasking skills in a fast paced environment where prioritization of most important tasks is required with keen attention to detail
  • The ability to learn and adapt quickly to new work situations as they arise
  • French comprehension
  • Flexible schedule and willing to work extended hours and on call when necessary
  • Valid class 5 driver’s license with a clean abstract
  • Tutoring elementary aged students to help improve literacy skills
  • Volunteering in an elementary school classroom
  • FoodSafe Valid until January 2026

EDUCATIONAL HISTORY

Bachelor of Arts Degree, University of Victoria

September 2018- April 2022

Major in Sociology.

Extracurricular focus in Psychology and Anthropology.

With in depth knowledge of Canadian indigenous history and present. Inclusive of United Nations Declaration of Indigenous Peoples, and Truth and Reconciliation Commission and indigenous ways of knowing.